The Charlotte Area Transit System (CATS) has announced a new fare enforcement program, which aims to increase safety on public transportation in the city. As part of this initiative, 60 "fare ambassadors" will be hired within three months to check tickets on trains under a $5 million contract with Block by Block.
According to Interim CEO Brent Cagle, these ambassadors will serve as a visible reminder for passengers to buy their tickets and can write citations if necessary. They will also summon police and security when situations demand extra help.
This new program is part of CATS' ongoing efforts to improve safety on public transportation in Charlotte. Currently, the system has 1,500 hours per week from off-duty officers and a corporate security force expected to reach 160 officers next year.
The announcement comes just days after an incident occurred on the Blue Line train, where police arrested Ramone Norman, 37, for carrying a concealed weapon and disorderly conduct. Riders shared mixed views on how safe they feel using public transportation in Charlotte, with some expressing concerns about safety measures.
Background: CATS is marking its 50th anniversary of providing public transit services to the city. The new fare enforcement program aims to reduce instances of ticket evasion and increase passenger compliance with rules.